Pricing PolicyEffective from 1st January 2021
As part of our commitment to provide quality parts and service across the South East, we also recognise that we are not the only pool business in the country, which is why we have developed a pricing policy that is fair for our customers.
Due to some suppliers imposing strict online sales restrictions, a great some of products cannot be advertised online. To ensure compliance with our terms of sale, any product that is imposed will carry a message prompting customers to contact us direct for a price. This can be done through the form of a simple screen shot, send via either our trade number 0423-835-742 or via email to firstname.lastname@example.org
Our team works hard searching online prices to ensure we are giving our customers the best price. However, if you find a cheaper price on the same item, we will at our discretion, discount the items to at or below the competitor.
When calculating a price match, we take into account items such as freight cost, any applicable taxes as well as the reputation of the store, installation charges, delivery times and costs (if applicable).
Price matching from an onsite quote
If you are provided with a quote based off an onsite report, our prices may take into account the cost of installation and additional material. This means that the final price on the quote may include other items that are not explicitly mentioned or itemised (e.g. glue, pipe, lubricant). As such, our price match policy will not apply in these situations, however we will always provide our customers with fair pricing as promised.
In some cases, we will not be able to price match. There are many reasons why we may be unable to price match. The most common reasons are given below:
The item is being sold for less than our cost price, if freight charges are applicable, authenticity of the product, if the item has had its original packaging removed, if the item is by a private seller, availability of stock.
Commercial quantities are also excluded from this policy as we work from a Custom Pricing Model (CPM) tailored to your needs. For all commercial enquiries please email us at email@example.com